Mixlr

Troubleshooting and FAQs

Can't go live? Having trouble with your live event? It could be one of these 3 scenarios

Troubleshooting problems when going live: 3 steps to try

Find out why you may have trouble staying connected to a live event

Bandwidth and buffering problems during a broadcast

Contact us

Why can't I start a live event?

Find out more about how your daily broadcast time is updated

When does my time reset?

What happens to my recordings if my subscription ends?

Creator account FAQs

Your broadcast stats email and what it tells you

What are the statistics in my post-broadcast email?

View your listener data and find out where in the world your audience is tuning in from with the stats dashboard

What is the Stats Dashboard?

Find out how to tailor the listener data view in the Stats Dashboard to meet your requirements, and how to export this data as a spreadsheet

How do I use the Stats Dashboard?

View how many listeners and plays your uploads are getting

Analyze listening stats for your recordings

How to interpret the numbers you see during your live event

Differences in the Live Listener count

Listener statistics FAQs

Unable to install Mixlr on Windows?

What to do if you can't install Mixlr on your Mac

Unable to install Mixlr on macOS?

Alternative options if you're having problems installing Mixlr AudioLink

Why can't I find Mixlr AudioLink?

What to do if you can't find Mixlr AudioLink on your Mac

Can't install Mixlr AudioLink on Mac?

What to do if you can't pick up any sound in the Mixlr app

Unable to detect an audio signal on Mac?

Enable Mixlr to be used with your anti-virus software

Broadcast on Windows with Kaspersky anti-virus

Is Mixlr available on Linux?

Crash reports

Mixlr Creators desktop app

What is 'readonly mode'?

Why do I see this error message: Connection failed

Why do I see this error message: Something went wrong, a network server error occurred

Why do I see this message: 'This request could not be processed'?

Why do I see this message: 'We're busy processing your stats...' on the Stats Dashboard?

Troubleshooting help if you're having problems updating your profile picture on the Mixlr Android app

Why do I see this message: 'Storage not available' on the Android app?

Why do I see this error message: Mixlr wasn't able to open this ASIO device

Explaining error messages you might come across

What does this message mean?

How do I join Mixlr for listening only?

Find channels and listen to live events and recordings with the Mixlr mobile app

Listen on Android and iOS using the Mixlr app

Find a creator's published recordings on Mixlr

Listen to recordings

How to set up Safari to play Mixlr livepages automatically

Enabling Auto-Play in Safari

Why am I not receiving notifications on Android?

Find your following list and search for new channels in the mobile app

How do I find new channels in the listener app?

Why do I see this error message in the Mixlr listener app?

Listener account FAQs

Find answers and get help from Intercom Support and Community Experts

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