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Why can't I start a live event?
Why can't I start a live event?
Jon avatar
Written by Jon
Updated over a week ago

If you are unable to start a live event on Mixlr, it may be due to one of the following reasons.

Sign up to a plan

In order to start a live event on Mixlr it’s necessary to have a subscription to one of our creator plans, or a free trial of one of these plans.

If you don’t have an active plan and you log in to the Mixlr desktop app, you will see something like this:

Select the red button button and you’ll be redirected to our Price Plans page.

If you have a Lite plan, you’ll also not be able to start a live event on the desktop app because the Lite plan is for our mobile apps only.

Selecting the red button will take you to the Price Plans page so you can update to a paid plan and start using the desktop app.

Something went wrong

If you’ve signed up to a plan and scheduled an event, but you’re seeing this error message when you try to start your event, there are several things you can check.

  • Connection lost - check to see if there is any issue with your local internet connection.

  • Bandwidth issues - low bandwidth can stop you from broadcasting. See this article for more information.

  • Firewall - your firewall may be blocking your connection to Mixlr. If you think this is the issue, whitelist '*' to allow all the URLs which we need to get through. The ports that need to be opened are ports 80 and 443.

You may also see this message if you have an older, unsupported version of the Mixlr desktop app.

You can update to the latest version of the Mixlr desktop app here.

Contact us

If you're still having issues with starting a broadcast and none of the above suggestions help, contact us here.

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