Your Mixlr subscription will renew automatically each month (or year, if you're subscribed to an annual plan).
If we're unable to process your renewal payment we'll continue trying to process the payment several times over the next seven days before your subscription is canceled. However it’s also possible to submit your payment manually.
This article will explain how you can submit your overdue payment manually.
If you have an overdue renewal you will not be able to start a live event until your payment has been processed.
Check your email
If we’ve been unable to process your payment we’ll send you an email to let you know. Select the ‘pay your overdue invoice’ link to access the invoice and submit your payment.
Log in to Creators
You can also pay your overdue invoice by logging in to your Creator space online:
Once you’ve logged in, you’ll see a button to access the overdue invoice. Select this button to access the invoice page.
Pay your overdue invoice
On the invoice page, select ‘Card’ to enter your payment information and pay for your overdue invoice.
As soon as your payment is processed you’ll be able to go live.
If you’ve paid for your overdue invoice using a new card, this won’t automatically be set as your default payment method for future renewals. If you want to update your default payment method, please refer to the following article: https://help.mixlr.com/en/articles/996696-updating-your-payment-method