# Mixlr Help Center

> Help center for Mixlr

## New to Mixlr? 

- [Download the Mixlr for Creators app](https://help.mixlr.com/en/articles/1007061-download-the-mixlr-for-creators-app.md): Download and install the Mixlr for Creators app on Mac, Windows, Android and iOS
- [Go live with the Mixlr for Creators app](https://help.mixlr.com/en/articles/1025983-go-live-with-the-mixlr-for-creators-app.md): Start broadcasting with the Creators app on Windows, Mac, iOS and Android
- [Customize your account with branding](https://help.mixlr.com/en/articles/11647151-customize-your-account-with-branding.md): Where to add images for your live events, recordings, channel and more

## Broadcasting live

- [Using a microphone](https://help.mixlr.com/en/articles/1044137-using-a-microphone.md): How to broadcast your voice live over Mixlr
- [Using the Soundcheck to test your audio](https://help.mixlr.com/en/articles/6442181-using-the-soundcheck-to-test-your-audio.md): Check your audio set up using the Soundcheck feature
- [Adjusting the volume](https://help.mixlr.com/en/articles/1048414-adjusting-the-volume.md): Increase the volume if your broadcast is too quiet, and bring it down if your audio is distorted
- [Monitoring](https://help.mixlr.com/en/articles/1029707-monitoring.md): Previewing your broadcast audio in the app
- [Using an external audio device](https://help.mixlr.com/en/articles/1048561-using-an-external-audio-device.md): How to connect your hardware to Mixlr
- [Play MP3s and other audio files](https://help.mixlr.com/en/articles/1063000-play-mp3s-and-other-audio-files.md): Play songs and other pre-recorded audio files using the Mixlr playlist
- [Broadcast a phone call](https://help.mixlr.com/en/articles/1071625-broadcast-a-phone-call.md): Add Zoom, Google Meet or Teams audio to your live event
- [Broadcasting audio from other software](https://help.mixlr.com/en/articles/1070590-broadcasting-audio-from-other-software.md): Broadcast from Virtual DJ, Ableton Live, and other other applications
- [Broadcast from other apps on iOS](https://help.mixlr.com/en/articles/14109669-broadcast-from-other-apps-on-ios.md): Use Mixlr AudioLink to route audio from AUv3 host apps into Mixlr
- [Broadcast your desktop audio](https://help.mixlr.com/en/articles/1071173-broadcast-your-desktop-audio.md): Broadcast from webpages and applications where you can't select an audio output device
- [Using third-party streaming services with Mixlr](https://help.mixlr.com/en/articles/11481338-using-third-party-streaming-services-with-mixlr.md): Create your stream key and send live audio content to your Mixlr channel using OBS, YoloBox, Restream and more
- [Schedule a live event](https://help.mixlr.com/en/articles/996609-schedule-a-live-event.md): Advertise your forthcoming broadcasts to your listeners
- [Edit a scheduled event](https://help.mixlr.com/en/articles/5563274-edit-a-scheduled-event.md): Update your event details to change the time, artwork, or title
- [Set up an automatic fallback stream](https://help.mixlr.com/en/articles/11689611-set-up-an-automatic-fallback-stream.md): Play pre-recorded content automatically to keep your channel running 24/7
- [Schedule pre-recorded audio to stream automatically](https://help.mixlr.com/en/articles/11689561-schedule-pre-recorded-audio-to-stream-automatically.md): Use advanced scheduling to automate events with your existing recordings
- [What are the icons on my broadcast screen?](https://help.mixlr.com/en/articles/10226045-what-are-the-icons-on-my-broadcast-screen.md): Your broadcast screen options explained
- [Set your default event settings](https://help.mixlr.com/en/articles/10210316-set-your-default-event-settings.md): Set up events with your preferred title, access level and chat settings
- [Edit your live event settings](https://help.mixlr.com/en/articles/10227782-edit-your-live-event-settings.md): Update your title, image, access level and chat settings
- [Hide the number of live listeners](https://help.mixlr.com/en/articles/9557759-hide-the-number-of-live-listeners.md): Set your events to hide the listener count for your live events and Live Player
- [Set your live event to private](https://help.mixlr.com/en/articles/10212266-set-your-live-event-to-private.md): Switch the access level to broadcast privately or to a select audience
- [Switch the audio quality of your live event](https://help.mixlr.com/en/articles/1089567-switch-the-audio-quality-of-your-live-event.md): Adjust the bitrate to improve the sound quality or reduce the bandwidth requirements for your listeners
- [Preferences window](https://help.mixlr.com/en/articles/1093223-preferences-window.md): Update your settings via the desktop app Preferences window
- [Reduce the delay from external applications and devices](https://help.mixlr.com/en/articles/1074773-reduce-the-delay-from-external-applications-and-devices.md): Adjust the latency in the Mixlr desktop app
- [Grow your audience on Mixlr](https://help.mixlr.com/en/articles/996682-grow-your-audience-on-mixlr.md): Advice on how to to get more listeners
- [Turn chat on or off](https://help.mixlr.com/en/articles/996693-turn-chat-on-or-off.md): Change your event’s chat settings to enable chat and GIFs for live events
- [Delete a chat comment](https://help.mixlr.com/en/articles/1939675-delete-a-chat-comment.md): Remove any unwanted comments or spam from your live event page
- [Does chatting and hearting affect the live audio?](https://help.mixlr.com/en/articles/996649-does-chatting-and-hearting-affect-the-live-audio.md)
- [Block and unblock listeners from chatting on your live events](https://help.mixlr.com/en/articles/996678-block-and-unblock-listeners-from-chatting-on-your-live-events.md): Prevent trolls from spamming your channel
- [Promote your Events](https://help.mixlr.com/en/articles/996647-promote-your-events.md): Share your live events as they’re happening and get the word out about upcoming events
- [Broadcast your set from your DJ controller](https://help.mixlr.com/en/articles/996683-broadcast-your-set-from-your-dj-controller.md): Stream your mix using DJ software and an audio interface
- [Broadcast with Virtual DJ and a MIDI controller](https://help.mixlr.com/en/articles/1893519-broadcast-with-virtual-dj-and-a-midi-controller.md): Stream your DJ set live using Virtual DJ and an external controller
- [Broadcast using Traktor S2 \(Windows\)](https://help.mixlr.com/en/articles/996622-broadcast-using-traktor-s2-windows.md): Use Mixlr to stream your live Traktor mix
- [Broadcast using Traktor S2 \(Mac\)](https://help.mixlr.com/en/articles/996670-broadcast-using-traktor-s2-mac.md): Use Mixlr to stream your live Traktor mix
- [Broadcast using Traktor S4 \(Windows\)](https://help.mixlr.com/en/articles/996644-broadcast-using-traktor-s4-windows.md): Use Mixlr to stream your live Traktor mix
- [Broadcast using Traktor S4 \(Mac\)](https://help.mixlr.com/en/articles/996643-broadcast-using-traktor-s4-mac.md): Use Mixlr to stream your live Traktor mix

## Audio recordings

- [Record your live event](https://help.mixlr.com/en/articles/1075004-record-your-live-event.md): Learn how to record your Mixlr broadcast
- [Your internal Recordings page](https://help.mixlr.com/en/articles/3696428-your-internal-recordings-page.md): Find out what you can do with your cloud recordings
- [Upload your recordings](https://help.mixlr.com/en/articles/1075201-upload-your-recordings.md): Add your broadcast recordings to the cloud
- [Replace the audio file for an existing cloud recording](https://help.mixlr.com/en/articles/8148436-replace-the-audio-file-for-an-existing-cloud-recording.md): Add a new audio file to an existing entry on your Recordings page
- [Upload external audio files to Mixlr](https://help.mixlr.com/en/articles/8148385-upload-external-audio-files-to-mixlr.md): Add your non-Mixlr broadcast content to your Recordings page
- [Edit your audio recording details](https://help.mixlr.com/en/articles/1938848-edit-your-audio-recording-details.md): Change the title, access level or artwork to a cloud recording
- [Change your recordings to private](https://help.mixlr.com/en/articles/5776538-change-your-recordings-to-private.md): Update the access level for your uploaded recordings
- [Create collections of uploaded recordings](https://help.mixlr.com/en/articles/10758990-create-collections-of-uploaded-recordings.md): Group specific audio content into collections
- [Change the order of your uploaded recordings](https://help.mixlr.com/en/articles/8822330-change-the-order-of-your-uploaded-recordings.md): Choose how to present your audio recordings within a collection
- [Edit your audio collections](https://help.mixlr.com/en/articles/11089162-edit-your-audio-collections.md): Change collection details, remove recordings or delete a collection
- [Change your audio collection from public to unlisted](https://help.mixlr.com/en/articles/11067814-change-your-audio-collection-from-public-to-unlisted.md): Share curated audio recordings with your preferred audience
- [Find your recordings on your device](https://help.mixlr.com/en/articles/10545338-find-your-recordings-on-your-device.md): Learn where local recordings are saved
- [Change the storage location of your desktop app recordings](https://help.mixlr.com/en/articles/9915173-change-the-storage-location-of-your-desktop-app-recordings.md): Set a new filepath to store your local audio files in a custom location
- [Delete your uploaded recordings](https://help.mixlr.com/en/articles/8822297-delete-your-uploaded-recordings.md): Put older recordings into Trash
- [Download your cloud recordings](https://help.mixlr.com/en/articles/11581428-download-your-cloud-recordings.md): Save a copy of an uploaded recording to your device

## Where can people listen to my audio?

- [Your live event page](https://help.mixlr.com/en/articles/11731221-your-live-event-page.md): Send listeners to your live stream
- [Your channel on Mixlr](https://help.mixlr.com/en/articles/996666-your-channel-on-mixlr.md): Find out what you can do with your own personal website on Mixlr
- [Set your channel to private access](https://help.mixlr.com/en/articles/4215028-set-your-channel-to-private-access.md): Restrict access to your Channel’s audio content
- [Add a support \($\) button to your channel](https://help.mixlr.com/en/articles/4004646-add-a-support-button-to-your-channel.md): Earn money and allow your listeners to donate for your audio content
- [How can I find my channel URL?](https://help.mixlr.com/en/articles/996611-how-can-i-find-my-channel-url.md): Find and share the link to your Mixlr audio
- [Turn your podcast feed on](https://help.mixlr.com/en/articles/9797401-turn-your-podcast-feed-on.md): Distribute your audio to Spotify, Apple Podcasts, YouTube and more
- [Add your Mixlr audio to Spotify, Apple Podcasts or YouTube](https://help.mixlr.com/en/articles/9808544-add-your-mixlr-audio-to-spotify-apple-podcasts-or-youtube.md): Submit your RSS feed to distribute your audio across different podcast directories
- [Add the embed player to your website](https://help.mixlr.com/en/articles/1096567-add-the-embed-player-to-your-website.md): Make your events available on your own webpage using the embeddable player
- [Add the embed player to a Wordpress site](https://help.mixlr.com/en/articles/1284270-add-the-embed-player-to-a-wordpress-site.md): Embed your Mixlr events into your Wordpress posts
- [Embed a recording to your website](https://help.mixlr.com/en/articles/9496788-embed-a-recording-to-your-website.md): Find out how to add your recordings to an external website
- [Whitelist domains for your embed player](https://help.mixlr.com/en/articles/11777427-whitelist-domains-for-your-embed-player.md): Control the websites where your branded embed player will appear
- [What is a Live Stream URL?](https://help.mixlr.com/en/articles/1109924-what-is-a-live-stream-url.md): Learn more about your Mixlr Live Stream URL
- [Add your Mixlr broadcasts to TuneIn](https://help.mixlr.com/en/articles/1110005-add-your-mixlr-broadcasts-to-tunein.md): Upload your Live Stream URL to TuneIn
- [Add your Mixlr station to myTuner Radio](https://help.mixlr.com/en/articles/2164452-add-your-mixlr-station-to-mytuner-radio.md): Submit your live stream URL to MyTunerRadio

## Subscription and account settings

- [Price plans for individual creators, teams, and networks](https://help.mixlr.com/en/articles/1939426-price-plans-for-individual-creators-teams-and-networks.md): There’s a Mixlr plan to support all audio and event requirements
- [Change your subscription plan](https://help.mixlr.com/en/articles/3507564-change-your-subscription-plan.md): Upgrade or downgrade your Mixlr plan
- [Update my payment method](https://help.mixlr.com/en/articles/996696-update-my-payment-method.md): Change my card details on Mixlr
- [Get a copy of your receipt](https://help.mixlr.com/en/articles/996675-get-a-copy-of-your-receipt.md): Download your Mixlr invoices for your records
- [Pay for your overdue renewal](https://help.mixlr.com/en/articles/4583226-pay-for-your-overdue-renewal.md): Submit a payment if your subscription renewal is overdue
- [Why is my credit or debit card not accepted by Mixlr?](https://help.mixlr.com/en/articles/996651-why-is-my-credit-or-debit-card-not-accepted-by-mixlr.md)
- [Can I use PayPal to pay for my Mixlr subscription?](https://help.mixlr.com/en/articles/996674-can-i-use-paypal-to-pay-for-my-mixlr-subscription.md)
- [Cancel your trial](https://help.mixlr.com/en/articles/4494223-cancel-your-trial.md): Cancelling your trial prior to the payment date
- [Cancel your subscription](https://help.mixlr.com/en/articles/996680-cancel-your-subscription.md): Stop your account from renewing
- [Change your Mixlr username](https://help.mixlr.com/en/articles/996612-change-your-mixlr-username.md): Update how you name is displayed throughout Mixlr
- [Change the email address for your Mixlr account](https://help.mixlr.com/en/articles/996698-change-the-email-address-for-your-mixlr-account.md): Update or add an email address
- [Add a profile picture](https://help.mixlr.com/en/articles/1820070-add-a-profile-picture.md): Customize your Mixlr account with a profile image
- [Change your password](https://help.mixlr.com/en/articles/1856325-change-your-password.md): Update your Mixlr password
- [Forgot your password?](https://help.mixlr.com/en/articles/996607-forgot-your-password.md): Find out how to reset your password
- [Manage email notifications](https://help.mixlr.com/en/articles/996633-manage-email-notifications.md): Update your settings if you're receiving too many emails from us
- [Delete your account](https://help.mixlr.com/en/articles/996667-delete-your-account.md): Permanently remove your data from our service

## Troubleshooting and FAQs

- [Troubleshooting problems when going live: 3 steps to try](https://help.mixlr.com/en/articles/11516668-troubleshooting-problems-when-going-live-3-steps-to-try.md): Can't go live? Having trouble with your live event? It could be one of these 3 scenarios
- [Bandwidth and buffering problems during a broadcast](https://help.mixlr.com/en/articles/996653-bandwidth-and-buffering-problems-during-a-broadcast.md): Find out why you may have trouble staying connected to a live event
- [Contact us](https://help.mixlr.com/en/articles/8583721-contact-us.md): Need help? Drop us a line
- [When does my time reset?](https://help.mixlr.com/en/articles/4020860-when-does-my-time-reset.md): Find out more about how your daily broadcast time is updated
- [What happens to my recordings if my subscription ends?](https://help.mixlr.com/en/articles/3688200-what-happens-to-my-recordings-if-my-subscription-ends.md)
- [What are the statistics in my post-broadcast email?](https://help.mixlr.com/en/articles/996656-what-are-the-statistics-in-my-post-broadcast-email.md): Your broadcast stats email and what it tells you
- [What is the Stats Dashboard?](https://help.mixlr.com/en/articles/1943455-what-is-the-stats-dashboard.md): View your listener data and find out where in the world your audience is tuning in from with the stats dashboard
- [How do I use the Stats Dashboard?](https://help.mixlr.com/en/articles/3639084-how-do-i-use-the-stats-dashboard.md): Find out how to tailor the listener data view in the Stats Dashboard to meet your requirements, and how to export this data as a spreadsheet
- [Analyze listening stats for your recordings](https://help.mixlr.com/en/articles/8035242-analyze-listening-stats-for-your-recordings.md): View how many listeners and plays your uploads are getting
- [Differences in the Live Listener count](https://help.mixlr.com/en/articles/10323548-differences-in-the-live-listener-count.md): How to interpret the numbers you see during your live event
- [Unable to install Mixlr on Windows?](https://help.mixlr.com/en/articles/996634-unable-to-install-mixlr-on-windows.md)
- [Unable to install Mixlr on macOS?](https://help.mixlr.com/en/articles/996631-unable-to-install-mixlr-on-macos.md): What to do if you can't install Mixlr on your Mac
- [Why can't I find Mixlr AudioLink?](https://help.mixlr.com/en/articles/6744079-why-can-t-i-find-mixlr-audiolink.md): Alternative options if you're having problems installing Mixlr AudioLink
- [Can't install Mixlr AudioLink on Mac?](https://help.mixlr.com/en/articles/3971307-can-t-install-mixlr-audiolink-on-mac.md): What to do if you can't find Mixlr AudioLink on your Mac
- [Unable to detect an audio signal on Mac?](https://help.mixlr.com/en/articles/2502070-unable-to-detect-an-audio-signal-on-mac.md): What to do if you can't pick up any sound in the Mixlr app
- [Broadcast on Windows with Kaspersky anti-virus](https://help.mixlr.com/en/articles/996681-broadcast-on-windows-with-kaspersky-anti-virus.md): Enable Mixlr to be used with your anti-virus software
- [Is Mixlr available on Linux?](https://help.mixlr.com/en/articles/996658-is-mixlr-available-on-linux.md)
- [Crash reports](https://help.mixlr.com/en/articles/1665578-crash-reports.md)
- [What is 'readonly mode'?](https://help.mixlr.com/en/articles/996650-what-is-readonly-mode.md)
- [Why do I see this error message: Connection failed](https://help.mixlr.com/en/articles/6155364-why-do-i-see-this-error-message-connection-failed.md)
- [Why do I see this error message: Something went wrong, a network server error occurred](https://help.mixlr.com/en/articles/996694-why-do-i-see-this-error-message-something-went-wrong-a-network-server-error-occurred.md)
- [Why do I see this message: 'This request could not be processed'?](https://help.mixlr.com/en/articles/9979233-why-do-i-see-this-message-this-request-could-not-be-processed.md)
- [Why do I see this message: 'We're busy processing your stats...' on the Stats Dashboard?](https://help.mixlr.com/en/articles/3633501-why-do-i-see-this-message-we-re-busy-processing-your-stats-on-the-stats-dashboard.md)
- [Why do I see this message: 'Storage not available' on the Android app?](https://help.mixlr.com/en/articles/4668179-why-do-i-see-this-message-storage-not-available-on-the-android-app.md): Troubleshooting help if you're having problems updating your profile picture on the Mixlr Android app
- [Why do I see this error message: Mixlr wasn't able to open this ASIO device](https://help.mixlr.com/en/articles/996610-why-do-i-see-this-error-message-mixlr-wasn-t-able-to-open-this-asio-device.md)
- [How do I join Mixlr for listening only?](https://help.mixlr.com/en/articles/996605-how-do-i-join-mixlr-for-listening-only.md): Sign up for a free Mixlr account
- [Listen on Android and iOS using the Mixlr app](https://help.mixlr.com/en/articles/996627-listen-on-android-and-ios-using-the-mixlr-app.md): Find channels and listen to live events and recordings with the Mixlr mobile app
- [Listen to recordings](https://help.mixlr.com/en/articles/1939482-listen-to-recordings.md): Find a creator's published recordings on Mixlr
- [Enabling Auto-Play in Safari](https://help.mixlr.com/en/articles/1665450-enabling-auto-play-in-safari.md): How to set up Safari to play Mixlr livepages automatically
- [Why am I not receiving notifications on Android?](https://help.mixlr.com/en/articles/9979344-why-am-i-not-receiving-notifications-on-android.md)
- [How do I find new channels in the listener app?](https://help.mixlr.com/en/articles/996606-how-do-i-find-new-channels-in-the-listener-app.md): Find your following list and search for new channels in the mobile app
- [Why do I see this error message in the Mixlr listener app?](https://help.mixlr.com/en/articles/9615945-why-do-i-see-this-error-message-in-the-mixlr-listener-app.md)