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Channels FAQ
Channels FAQ
Erika Soliven avatar
Written by Erika Soliven
Updated over a week ago

What is Channels?

Channels is the new audio webpage on Mixlr. It replaces the livepage while introducing new ways for listeners to interact with your audio content. When listeners visit your channel, they can listen live or replay recordings, chat with others during a live event, and check out your event schedule, all in one place. It will replace the livepage on Monday, November 28, 2022.

Can I switch back to the old livepage?

The switch to Channels is a permanent change, which comes with more features than were previously available with the old livepage, such as more customization options as well as a better visual experience for your listeners. Channels also supports all the improvements planned for the Creators apps (desktop and mobile), the new embeddable live player, more comprehensive analytics and our brand-new mobile Listener apps.

What happens if someone visits my old livepage?
Anyone that visits your old livepage or clicks on a link with your old livepage URL will be automatically redirected to your new channel.

Will I still be able to chat with my listeners on my channel?

Yes! The chat section is available within your live event, so you’ll be able to chat with listeners while you’re live. You’ll also be able to see a list of all logged in listeners, just like with the old livepage.

Will my embeddable Live Player be affected by the switch to Channels?

No, your Live Player will not be affected! Soon, we will be releasing a brand new customizable Live Player to embed on your site. This player will reflect the look you decide on for your channel, so we recommend testing out your channel’s appearance settings so you’ll be ready to decide how your Live Player will look in the future.

How do I customize my channel?

You’ll have the opportunity to set up your channel when you first switch over (or sign up, for new accounts). To make any changes - or in case you’ve skipped this step - see this article.

What happens to my Showreel?

All recordings you currently have stored on the Mixlr site — both your published showreel recordings and any uploaded recordings you've made private — will continue to be hosted when you switch to Channels. Public recordings are an integral part of your channel. Using a built-in player, listeners will be able to listen to your recordings, or your live event, without leaving your channel.

Can my listeners still use older versions of the Mixlr apps on mobile?

Yes, all current listener apps are supported while we develop our new apps for listeners. Listeners can also use the mobile web to access your channel in order to listen and chat.

Why isn't my live event appearing on my channel page?

The most likely reason for this is that you're using an older version of the Mixlr app which does not support Channels. If in doubt as to what version you're using we'd recommend downloading the latest version of the Mixlr app - you can find that here.

I have some feedback about Channels, how can I get in touch?

We’d love to hear what you think about Channels. You can contact us using the chat icon in the bottom right corner of this page, or directly via this link.

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