All Collections
FAQ
What happens to my recordings if my subscription ends?
What happens to my recordings if my subscription ends?
Jon avatar
Written by Jon
Updated over a week ago

Your recordings will remain accessible for you and for your listeners as long as you have an active subscription.

If you have canceled your subscription, or it has ended because we have been unable to process your renewal payment, your uploaded recordings will be frozen.

If you have been using a free trial and you canceled it rather than converting to a paid subscription, your uploaded recordings will also be frozen.

If your recordings have been frozen, your listeners will not be able to access them.

When your recordings have been frozen you will have 14 days to download them from your Recordings page. After this point the recordings will be permanently deleted.

If you want to keep your recordings available, you will need to resubscribe during the 14 day period. This will unfreeze your recordings and prevent them from being deleted. You can resubscribe here.

If you are happy for your recordings to be deleted from Mixlr but you want to save them first, you can download them during the 14 day period. This article will help with how you can download your recordings.

TIP: after your recordings have been deleted there is no way to recover them, even if you subscribe at a later date. If you don't want to lose your recordings please ensure you either resubscribe during the 14 day period, or download them during the 14 day period.

For more information about what you can do with your recordings, see this article.

Did this answer your question?