Changing your plan

If you find that you don't have enough hours to broadcast with your current plan, or you need some of the additional features that the Premium Plus or Pro plans offer, it's easy to upgrade your subscription.

Alternatively, you may find that you don’t need all the hours or features of your current plan, and you want to downgrade your subscription.

This article will show you how to change your subscription plan.

TIP: when you upgrade we will charge the payment card which we currently have stored. If you want to use a different payment card you will need to update your payment details before upgrading. See this article for how to do this.

Go to the Settings page

Log in to your Mixlr account and click on SETTINGS.

Go to the Subscription page

From the Settings page select the Subscription tab.

TIP: you can navigate directly to your Subscriptions page by clicking on this link.

On the Subscription page, click ‘Manage subscription’.

This will take you to your subscription manager page. Click ‘Update plan’.

On the next screen you will be able to update your plan.

Scroll down the page and you can select whether to have a monthly or yearly subscription. You can then select your new plan.

Click ‘Confirm’ to confirm the upgrade.

TIP: if you’re upgrading your plan you’ll be charged an adjusted amount which reflects both the difference in price between the two plans, and how much credit is remaining on your account from your prior subscription.

If you are having any trouble changing your subscription plan please contact us.

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